Karen Zhou
About Karen Zhou
Karen Zhou is the Director of US Ecommerce at NEIWAI, where she has worked since 2022. She has held various roles in ecommerce and customer experience at companies such as Andie and MM.LaFleur, and she holds a Bachelor's degree from Harvard University.
Current Role at NEIWAI
Karen Zhou serves as the Director of US Ecommerce at NEIWAI, a position she has held since 2022. Based in New York, New York, she is responsible for overseeing the company's ecommerce strategies and operations within the United States. Her role involves enhancing the online shopping experience and driving sales growth through various digital channels.
Previous Experience at Andie
Before joining NEIWAI, Karen Zhou worked at Andie in multiple roles. She served as the Director of Ecommerce for three months in 2022 and held the position of Director of Operations for one year from 2020 to 2021. Additionally, she was the Customer Experience Manager from 2019 to 2020 and a Customer Experience Associate from 2017 to 2018. Her diverse roles contributed to her expertise in ecommerce and customer experience management.
Background in Customer Experience
Karen Zhou has a solid background in customer experience, having worked at MM.LaFleur as a Senior Customer Experience Associate from 2018 to 2019 and as a Customer Experience Analyst from 2016 to 2017. Her experience in these roles has equipped her with skills in managing customer interactions and improving service delivery.
Education and Academic Credentials
Karen Zhou earned her Bachelor’s Degree from Harvard University, where she studied from 2010 to 2014. Her education provided her with a strong foundation in analytical thinking and problem-solving, which she has applied throughout her professional career.
Early Career and Internships
Karen Zhou began her career with various internships, including a role as a Trainee at the OECD in 2012 and at the European Parliament in 2013. She also interned at the Boston Center for the Arts in 2012. These early experiences contributed to her understanding of organizational operations and customer engagement.