Nicole Tettke
About Nicole Tettke
Nicole Tettke is a Customer Success Lead at Neo.Tax, with a background in customer success management across various companies. She holds a Bachelor's degree in Political Science and Anthropology from The Johns Hopkins University.
Current Role at Neo.Tax
Nicole Tettke serves as the Customer Success Lead at Neo.Tax, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her work is based in Miami, Florida, where she has been actively contributing to the company's objectives for the past nine months.
Previous Experience at Neo.Tax
Before her current role, Nicole worked at Neo.Tax as a Customer Success Manager from 2022 to 2023. During her tenure, she focused on enhancing customer relationships and improving service delivery. Her experience in this position laid the groundwork for her promotion to Customer Success Lead.
Career Background in Customer Success
Nicole has extensive experience in customer success roles across various organizations. She worked at ClientSuccess as a Customer Success Manager from 2021 to 2022. Prior to that, she held multiple positions at Front, including Customer Success and Implementations from 2019 to 2021, and Customer Success Manager from 2018 to 2019. Additionally, she served as a Senior Customer Success Manager at Vestorly from 2016 to 2018.
Educational Background
Nicole studied at The Johns Hopkins University, where she earned a Bachelor's degree in Political Science and Anthropology from 2012 to 2016. She also completed her secondary education at Schule Schloss Neubeuern, achieving the Abitur from 2009 to 2012. This educational background has contributed to her analytical skills and understanding of client needs.
Internship Experience
Nicole's early career included internships that provided foundational experience. She interned at Sphere Consulting LLC for two months in 2014, and at Deloitte as a Human Capital Resources Intern for two months in 2015, where she gained insights into consulting and human resources.