Daniel Angel Martinez Olague
About Daniel Angel Martinez Olague
Daniel Angel Martinez Olague is an End User Support Manager with extensive experience in workforce software support. He has held various managerial roles in technical support across multiple industries, including his current position at NEORIS since 2019.
Work at NEORIS
Daniel Angel Martinez Olague has been serving as the End User Support Manager at NEORIS since 2019. In this role, he specializes in workforce software support, ensuring that end users receive the necessary assistance and resources to utilize software effectively. His position is based in San Pedro Garza Garcia, Nuevo León, Mexico, where he has contributed to the company's operational efficiency and user satisfaction for five years.
Previous Experience at Citibanamex
Before joining NEORIS, Daniel worked at Citibanamex as a Service Manager from 2016 to 2019. During his three years in this role, he focused on managing service operations and enhancing customer experiences. His work in San Pedro Garza Garcia, Nuevo León, Mexico, involved overseeing service delivery and ensuring high standards of support for clients.
Experience at Atos IT Solutions and Services A/S
Daniel held the position of Restaurant Technology Services Manager at Atos IT Solutions and Services A/S from 2014 to 2016. In this capacity, he managed technology services for restaurant operations, contributing to the integration of technology in the food service industry. His two years at Atos provided him with valuable experience in technical support and service management.
Education and Expertise
Daniel studied at Universidad Autonoma de Nuevo Leon (UANL), where he earned a Bachelor's Degree in Communication and Media Studies from 2003 to 2006. Prior to this, he completed a Bilingual High School Diploma at Centro de Desarrollo de Educacion Bilingue CIDEB from 2001 to 2003. His educational background supports his extensive experience in customer service, technical support, and team management across various sectors.
Career Background and Skills
With 19 years of experience, Daniel has developed a strong background in customer services, technical support, claims processing, and sales operations. His career spans multiple industries, including travel, computer software, and telecommunications. He has also managed technical support teams, demonstrating his leadership skills and ability to enhance service delivery in diverse environments.