Daniel Moreno
About Daniel Moreno
Daniel Moreno is a trilingual Help Desk Associate with extensive experience in customer service and technical support. He has worked for various companies, including Hexaware Technologies and NEORIS, and holds a degree in International Relations from Universidad Autónoma de Nuevo León.
Work at NEORIS
Daniel Moreno has been employed at NEORIS since 2020 as a Trilingual Experienced Help Desk Associate. In this role, he provides remote assistance and supports the Service Desk through telephone and email communications. His responsibilities include addressing customer inquiries and resolving technical issues, leveraging his language skills to assist a diverse clientele.
Current Position at Hexaware Technologies
Since 2018, Daniel has worked at Hexaware Technologies as an Ingeniero de Software in the Saltillo Area, Mexico. His role involves software engineering tasks, contributing to the development and maintenance of software applications. This position complements his extensive background in customer service and technical support.
Education and Expertise
Daniel studied at Universidad Autónoma de Nuevo León, where he earned a Licenciatura En Relaciones Internacionales with a focus on Comercio Exterior from 2003 to 2007. His educational background equips him with knowledge in international relations, diplomacy, and import/export practices, which enhances his professional capabilities in various roles.
Professional Experience in Customer Service
Daniel has a solid foundation in customer service, having worked in various roles since 2006. He was an Agente bilingüe de Atención al Cliente at Hispanic Teleservices, a Teleperformance Company, from 2006 to 2009, and later at Sutherland Global Services as an Asociado Bilingüe de Atención al Cliente from 2009 to 2010. His experience in these positions has honed his skills in technical support and direct sales.
Language Proficiency
Daniel possesses advanced proficiency in English at the C1 level and intermediate proficiency in both Italian and French at the B2 level. His language skills enable him to communicate effectively with a wide range of clients, enhancing his performance in customer service and technical support roles.