Gerardo Lerma
About Gerardo Lerma
Gerardo Lerma is a Technical Support Analyst with extensive experience in the field, currently working at NEORIS since 2012 and at Sutherland since 2018. He has a background in software development and has held various customer service roles in Monterrey, Mexico.
Work at NEORIS
Gerardo Lerma has been employed at NEORIS as a Technical Support Analyst since 2012. He has accumulated over 12 years of experience in this role, primarily serving clients in Monterrey and its surrounding areas in Mexico. His responsibilities include providing technical assistance and support to users, troubleshooting issues, and ensuring the smooth operation of IT services.
Current Role at Sutherland
Since 2018, Gerardo Lerma has worked at Sutherland as a Consultor. In this position, he has gained six years of experience, focusing on delivering customer support and consulting services. His role involves addressing client inquiries and providing solutions to enhance customer satisfaction in Monterrey and nearby regions.
Education and Expertise
Gerardo Lerma is currently pursuing a degree in Software Development at UNADM, with an expected achievement of an Engineering degree in Software Development. His studies began in 2016 and are ongoing. Additionally, he has completed freelance studies in various technical areas from 2016 to 2020, further enhancing his skills and knowledge in the field.
Previous Experience at Sitel
Before his current roles, Gerardo Lerma worked at Sitel as a Bilingual Customer Service Representative from 2010 to 2012. During his two years at Sitel, he developed skills in customer interaction and support, which contributed to his expertise in technical support and consulting.
Early Education
Gerardo Lerma attended Universidad Autónoma de Nuevo León from 1999 to 2001 for two years. This early education provided him with foundational knowledge that has supported his career in technical support and customer service.