Gustavo Garza
About Gustavo Garza
Gustavo Garza is a Service Delivery Manager with expertise in business process re-design and mobilization of large work teams. He has over 20 years of experience in aligning IT with business strategies and has held various managerial roles in notable companies across Mexico and Europe.
Current Role at NEORIS
Gustavo Garza currently serves as the Service Delivery Manager at NEORIS, a position he has held since 2022 in Prague, Czechia. In this role, he focuses on aligning IT services with business needs and ensuring effective service delivery. His responsibilities include overseeing client engagements and managing service delivery processes to enhance operational efficiency.
Previous Experience at NEORIS
Gustavo Garza has held multiple roles at NEORIS, including Senior Service Manager from 2017 to 2018 in Monterrey Area, Mexico, and Business Consulting Manager in 2018 for 11 months in Monterrey Area, Mexico. His tenure at NEORIS has allowed him to develop expertise in client engagement and service management.
Professional Background
Gustavo Garza has over 20 years of experience in the IT sector, specializing in aligning technology with business strategies. His career includes significant positions at CEMEX, where he worked as IT Corporate Processes and Applications Manager, IT Planning, Comptrollership and Methodologies Manager, and Ready Mix IT Operative Support Manager. He also worked at Alestra and Blue Yonder, contributing to various IT and service management roles.
Education and Expertise
Gustavo Garza holds an MBA in Business Administration Technology from Tecnológico de Monterrey, where he studied from 1992 to 1996. He also earned a Bachelor's degree in Computer Science from the same institution from 1988 to 1992. His educational background supports his expertise in business process redesign, change management, and the mobilization of large work teams.
Leadership and Skills
Gustavo Garza is recognized for his relationship-based leadership style, which emphasizes trust-building, collaboration, and mentoring. He is an expert in change management and has developed frameworks for design and implementation methodologies. His ability to lead client engagement through custom management systems is a key aspect of his professional skill set.