Jose Antonio Zacarias Rios
About Jose Antonio Zacarias Rios
Jose Antonio Zacarias Rios is a Senior Service Lead at NEORIS, with extensive experience in IT service management and operations. He has held various leadership roles in companies such as DXC Technology and Ternium, contributing to successful IT initiatives for clients like The Home Depot.
Work at NEORIS
Currently, Jose Antonio Zacarias Rios serves as a Senior Service Lead at NEORIS, a position he has held since 2019. In this role, he is responsible for overseeing IT service delivery and ensuring customer satisfaction. His work involves managing the deployment and daily operations of IT services, particularly for clients such as The Home Depot. His experience in this position highlights his capability in handling complex IT service environments.
Previous Experience at DXC Technology
Jose Antonio Zacarias Rios worked at DXC Technology from 2014 to 2019 as a Team Leader for Backup and Storage. During his five years in this role, he was responsible for leading teams to ensure effective backup solutions and data storage management. His leadership contributed to the efficiency of IT operations within the organization.
Background in IT Operations
Jose Antonio Zacarias Rios has a diverse background in IT operations, having held various roles in multiple organizations. He worked at Farmacias Benavides in several capacities, including as a Supervisor de Operaciones and as an Analista de datos. His experience spans from 2003 to 2008, where he focused on systems operations and data analysis. Additionally, he served as an Especialista SAN y Data Protector at Triara from 2008 to 2013, further enhancing his expertise in IT service management.
Education and Expertise
Jose Antonio Zacarias Rios studied at Centro Universitario México Valle, where he pursued a degree in Ingeniería, sistemas, administración. He completed his studies from 2000 to 2002, achieving an ISA certification. His educational background provides a solid foundation for his extensive career in IT service management and operations.
Accountability for IT Services at The Home Depot
In his current role at NEORIS, Jose Antonio Zacarias Rios is accountable for the successful implementation of all initiatives and changes in IT services for The Home Depot. He has full responsibility for deploying and managing day-to-day operations at an outsource service provider, ensuring that service delivery meets the expectations of the client.