Patricia Roig
About Patricia Roig
Patricia Roig is a team leader in the Help Desk department at NEORIS, where she has worked since 2016. She holds degrees in Psychology and Human Resources from Universidad del Salvador and has extensive experience in technical support and training.
Current Role at NEORIS
Patricia Roig serves as Líder de equipo Mesa de Ayuda at NEORIS, a position she has held since 2016. In this role, she coordinates the resolution of level 1 tickets across various systems, ensuring efficient support for users. Additionally, she develops instructional materials for ticket processing and conducts training sessions to enhance the technical support team's capabilities. Patricia also creates reports and presentations for the management team, contributing to the overall effectiveness of the support operations.
Previous Experience
Before her current role at NEORIS, Patricia Roig worked at Atos Origin as a Tester from 2011 to 2014. In this position, she contributed to quality assurance processes in software development. Additionally, she worked as a Telemarketer at Club del Vino from 2008 to 2011, where she gained experience in customer interaction and sales. This diverse background has equipped her with valuable skills applicable to her current responsibilities.
Educational Background
Patricia Roig studied at Universidad del Salvador, where she earned a Licenciatura in Psicología from 2006 to 2009. She furthered her education at the same university, obtaining a Licenciatura en Recursos Humanos from 2011 to 2015. Additionally, she completed a program at Asociación Argentina de Productores Asesores de Seguros, achieving the title of Productor Asesor de Seguros Patrimoniales y Sobre las Personas from 2017 to 2018. This educational foundation supports her roles in team leadership and technical support.
Skills and Responsibilities
In her position at NEORIS, Patricia Roig is responsible for conducting monthly analyses of frequent issues to improve support processes. She plays a key role in developing instructional materials that aid in ticket processing. Her responsibilities also include providing training sessions aimed at enhancing the capabilities of the technical support team, ensuring that team members are well-equipped to handle user inquiries effectively.