Robert Silva Pires
About Robert Silva Pires
Robert Silva Pires is the Coordinator of Service Desk at Neoris in Miami, Florida, a position he has held since 2015. He has extensive experience in service desk roles, having previously worked at Edenred, Ticket, and Its Soluções in both France and Brazil.
Work at NEORIS
Robert Silva Pires has been serving as the Coordinator of Service Desk at NEORIS since 2015. His role involves overseeing service desk operations, ensuring efficient support for clients, and managing a team to deliver high-quality service. Based in Miami, Florida, he has contributed to the company's commitment to providing effective IT solutions and support.
Previous Experience in Service Desk Roles
Before joining NEORIS, Robert Silva Pires held several positions in service desk management. He worked at Edenred as a Service Desk Analyst from 2010 to 2012 in Malakoff, Ile-de-France, France. He also served as a Service Desk Analyst at Ticket during the same period in Brazil. Following these roles, he joined Its Soluções, where he worked as a Service Desk Analyst from 2012 to 2014 and later as the Coordinator of Service Desk from 2014 to 2015.
Education and Expertise
Robert Silva Pires studied at Centro Universitário Senac from 2014 to 2017, where he gained knowledge and skills relevant to his career in IT service management. His educational background supports his expertise in coordinating service desk operations and managing technical support teams.
Career Timeline
Robert Silva Pires has a career spanning over a decade in service desk roles. He began his career in 2010 at Ticket in Brazil and transitioned to Edenred in France. After two years, he returned to Brazil to work at Its Soluções, where he progressed from Analyst to Coordinator. In 2015, he joined NEORIS, where he continues to work.