Zainab Alkadhem
About Zainab Alkadhem
Zainab Alkadhem serves as a Senior Program and Engagement Manager with extensive experience in program management and human resources. She has worked on significant projects across various countries, including Jordan, Saudi Arabia, Nigeria, and the UAE.
Work at NEORIS
Zainab Alkadhem has served as a Senior Program and Engagement Manager at NEORIS since 2013. In this role, she has been instrumental in managing significant transformation programs, particularly for clients in the telecommunications sector. Her responsibilities include overseeing project execution, ensuring effective communication among stakeholders, and driving engagement strategies to enhance operational efficiency.
Experience at Datum Recruitment Services
Zainab Alkadhem has worked at Datum Recruitment Services as an Executive Search and Human Resources Principal Consultant since 2013. Over her 11-year tenure in Ahmadabad, Gujarat, India, she has focused on recruitment strategies and human resource management, contributing to the growth and development of the organization through effective talent acquisition and management practices.
Project Leadership in Jordan
Zainab led the Fiber Solutions project in Jordan, which involved the outsourcing of call center operations. Her role included hiring new agents, ensuring comprehensive training, and implementing quality assurance measures to enhance service delivery. This project aimed to improve operational efficiency and customer satisfaction within the telecommunications sector.
Mobily Saudi Arabia Transformation Program
In her capacity at NEORIS, Zainab managed the Mobily Saudi Arabia Transformation Program. This program focused on customer service staff acquisition and development, outsourcing operations, and the establishment of the Mobility Academy in collaboration with Cranfield University. Her leadership in this initiative contributed to the enhancement of customer service capabilities in the region.
Contributions to EMTS Nigeria and Etisalat UAE Projects
Zainab Alkadhem contributed to the EMTS Nigeria Project as a team member involved in CRM implementation and program management. Additionally, she played a key role in the Etisalat UAE Project, focusing on operations support staff acquisition, training, and performance management. Her involvement in these projects demonstrates her expertise in program management within the telecommunications industry.