Chris Wood
About Chris Wood
Chris Wood serves as the Director of Client Experience at Neovation Learning Solutions, where he leads the Client Success Team and focuses on client-driven development and satisfaction. He has over a decade of experience in client success and technical roles across various organizations in Winnipeg, Manitoba.
Current Role at Neovation Learning Solutions
Chris Wood serves as the Director of Client Experience at Neovation Learning Solutions, a position he has held since 2023. In this role, he leads the Client Success Team, focusing on enhancing client satisfaction and engagement. His responsibilities include building personal connections with clients and ensuring their needs are met through effective communication and support.
Previous Experience at Neovation Learning Solutions
Prior to his current role, Chris Wood worked at Neovation Learning Solutions in various capacities. He served as Support Team Leader for Client Success from 2017 to 2020 and later as Technical Account Manager and Support Team Leader from 2020 to 2023. During his tenure, he contributed to client-driven development and was part of the team responsible for tracking client satisfaction through Net Promoter Score (NPS).
Professional Background
Chris Wood's professional background includes experience as a Programmer/Analyst at TransX from 2014 to 2015, where he worked for 10 months. He also held positions as a Software Developer - Co-op Student and Summer Student at Protegra in 2012 and 2013, respectively. These roles provided him with foundational skills in software development and client support.
Education and Training
Chris Wood studied at Red River College, where he focused on Application Development and achieved a degree in Business Information Technology. This educational background has equipped him with the technical skills and knowledge necessary for his roles in client success and software development.
Client Engagement and Relationship Building
In his current role, Chris Wood emphasizes the importance of client engagement and relationship building. He is involved in providing personalized support and ensuring fast, meaningful responses to client inquiries. His efforts contribute to fostering strong relationships with organizations, enhancing overall client experience.