Derek Armour
About Derek Armour
Derek Armour is a Technical Account Manager at Nerdio, where he has worked since 2023. He has a background in cloud success management from Citrix and customer success from strongDM, and he holds a Bachelor's Degree in Business Administration and Management from North Carolina State University.
Work at Nerdio
Derek Armour currently holds the position of Technical Account Manager - Enterprise at Nerdio. He has been with the company since 2023. In this role, he is responsible for managing technical accounts and ensuring customer success within the enterprise sector. His experience in technical account management allows him to effectively support clients in optimizing their use of Nerdio's solutions.
Previous Experience at Citrix
Derek Armour has extensive experience at Citrix, where he worked in various roles related to cloud success. He started as a Cloud Success Associate from 2018 to 2020, followed by a promotion to Cloud Success Manager from 2020 to 2021. He then served as a Senior Cloud Success Manager for five months in 2021. His tenure at Citrix equipped him with skills in customer engagement and cloud technology support.
Experience at strongDM
Derek Armour worked as a Customer Success Manager at strongDM from 2021 to 2023. In this role, he focused on enhancing customer satisfaction and ensuring successful implementation of strongDM's solutions. His responsibilities included addressing client needs and facilitating effective communication between the company and its customers.
Education and Expertise
Derek Armour earned a Bachelor’s Degree in Business Administration and Management with a focus on Entrepreneurship from North Carolina State University. He attended the university from 2014 to 2018. His educational background provides a strong foundation in business principles and management strategies, which he applies in his professional roles.
Early Career at Mohu Consumer Electronics
Before his roles in customer success and account management, Derek Armour worked as a Marketing Specialist at Mohu Consumer Electronics in 2017 for seven months. This position involved marketing strategies and promotional activities, contributing to his understanding of customer engagement and market dynamics.