Kit Block
About Kit Block
Kit Block is a Manager of Customer Success with extensive experience in customer management roles across various companies, including CloudHealth by VMware and Nerdio. He holds a B.S. in Wildlife Ecology from the University of New Hampshire and has worked in the Greater Boston Area and remotely.
Current Role at Nerdio
Kit Block serves as the Manager of Customer Success at Nerdio, a position held since 2024. In this role, Block is responsible for overseeing customer success initiatives and ensuring client satisfaction in a remote work environment. This position allows Block to leverage extensive experience in customer success management to enhance client relationships and drive business outcomes.
Previous Experience in Customer Success
Prior to joining Nerdio, Kit Block held several significant roles in customer success management. Block worked at CloudHealth by VMware, where roles included Senior Customer Success Manager, Manager of Customer Success Management, and Corporate Account Manager from 2019 to 2024. These positions involved managing customer relationships and leading teams to improve customer satisfaction and retention.
Early Career and Education
Kit Block studied Wildlife Ecology at the University of New Hampshire, earning a Bachelor of Science degree. Early in the career, Block worked as a Wildlife Contractor for the US Fish and Wildlife Service from 2011 to 2013 and as a Project Technician at Stantec in 2011. This background in wildlife ecology provided foundational skills that transitioned into customer-focused roles in later positions.
Experience at Next Step Living and Enel X
Kit Block began a career in customer success at Next Step Living, serving as an Affiliate Operations Specialist and Home Energy Advisor from 2013 to 2016. Following this, Block worked at Enel X as a Customer Success Manager from 2016 to 2019. These roles contributed to the development of skills in customer engagement and operational efficiency.
Recent Role at Broadcom Software
In 2024, Kit Block briefly worked as a Senior Manager of Customer Success at Broadcom Software for three months. This role involved managing customer success strategies and enhancing client relationships, further building on Block's extensive experience in the field.