Matthew Bielski
About Matthew Bielski
Matthew Bielski serves as the Senior Cloud Support Team Lead at ADAR, Inc., where he has worked since 2013, contributing to the company's cloud support services and customer retention efforts.
Work at ADAR, Inc.
Matthew Bielski has served as the Senior Cloud Support Team Lead at ADAR, Inc. since 2013. In this role, he has been instrumental in providing cloud support services to over 100 companies across three continents, utilizing ADAR's PrivateCloud solutions. His leadership in the cloud support team has contributed to maintaining a customer retention rate of 98%, reflecting the effectiveness of the support services provided. Bielski has been part of ADAR during a significant growth phase, which included a $2.4 million capital infusion from MK Capital.
Education and Expertise
Matthew Bielski holds a Master of Business Administration (MBA) with a focus on Project Management from American InterContinental University, which he completed in 2013. Prior to this, he earned a Bachelor of Science (BS) in Information Technology, specializing in Network Administration, from the same institution in 2007. His educational background equips him with the skills necessary for effective leadership and technical support in cloud services.
Background
Before joining ADAR, Inc., Matthew Bielski worked as an IT Support Engineer at eTechnologies, Inc. for three months in 2013. This early experience in IT support laid the foundation for his current role in cloud support. His career at ADAR has spanned over a decade, during which he has developed expertise in cloud technologies and customer service.
Achievements
During his tenure at ADAR, Matthew Bielski has played a key role in supporting a diverse client base and maintaining high customer satisfaction levels. His contributions have been vital in achieving ADAR's notable 98% customer retention rate, showcasing his commitment to delivering exceptional cloud support services.