James Shields
About James Shields
James Shields is a Client Sales Director at Varsity Tutors, where he has worked since 2017. He has a background in sales and customer service, with previous roles at Nextiva, Best Buy, and Progressive Insurance.
Current Role at Varsity Tutors
James Shields serves as the Client Sales Director at Varsity Tutors, a position he has held since 2017. In this role, he is responsible for overseeing client sales initiatives and developing strategies to enhance client engagement. His tenure at Varsity Tutors has spanned over seven years, during which he has contributed to the company's growth and success in the education sector. The company is based in Tempe, Arizona.
Previous Experience at Nextiva
Before joining Varsity Tutors, James Shields worked at Nextiva as an Account Executive from 2015 to 2016. His role involved managing client accounts and providing solutions to enhance customer satisfaction. This position lasted for ten months and took place in Scottsdale, Arizona.
Early Career at Best Buy
James Shields began his career as a Media Specialist at Best Buy, where he worked from 2003 to 2008. His role involved assisting customers with media products and services in both Champaign, Illinois, and Phoenix, Arizona. This five-year experience provided him with foundational skills in customer service and sales.
Customer Service at Progressive Insurance
From 2007 to 2015, James Shields worked at Progressive Insurance as a Customer Service Representative. During this eight-year period, he focused on providing support and solutions to customers in the Phoenix, Arizona area. This role helped him develop strong communication and problem-solving skills.
Education at Illinois State University
James Shields studied at Illinois State University from 1997 to 2001, where he earned a Bachelor of Science degree in Mass Communication. His education provided him with a solid foundation in communication principles, which he has applied throughout his professional career.