Katrina Liza Rollan
About Katrina Liza Rollan
Katrina Liza Rollan is a Client Retention Specialist with a Bachelor's degree in Education from Holy Angel University. She has experience in account management and teaching, and she specializes in developing tailored solutions for client success.
Work at Nerdy
Katrina Liza Rollan currently holds the position of Client Retention Specialist at Varsity Tutors, a subsidiary of Nerdy, since 2023. In this role, she focuses on developing and implementing strategies to enhance client satisfaction and retention. Her responsibilities include analyzing client data and feedback to create tailored solutions that address specific needs. This position allows her to leverage her expertise in strategic planning and data analysis to drive client success.
Education and Expertise
Katrina earned her Bachelor's degree in Education from Holy Angel University, where she studied from 2011 to 2015. Her educational background has equipped her with the skills necessary to understand diverse learning needs and develop effective solutions. She possesses expertise in strategic planning and data analysis, which she applies to her current role to ensure client satisfaction and retention.
Background in Account Management
Before joining Varsity Tutors, Katrina worked as an Account Management Executive at SPS Training & Consultancy Services from 2022 to 2023. In this role, she managed client relationships for GrabFood Pampanga, focusing on retention and satisfaction. Her experience in account management has contributed to her ability to develop tailored solutions for clients, enhancing their overall experience.
Experience as an ESL Teacher
Katrina previously worked as an English Second Language Teacher at Bibo Global Opportunity from 2020 to 2022. This role involved teaching English to non-native speakers, which honed her communication skills and understanding of educational methodologies. Her teaching experience complements her current work by providing insights into client needs and learning preferences.
Professional Passion
Katrina is passionate about exceeding targets and contributing to team success. Her commitment to client retention and satisfaction drives her to continuously seek improvements in her strategies and approaches. This dedication is evident in her work, where she aims to foster positive relationships with clients and enhance their overall experience.