Nadia Hernandez
About Nadia Hernandez
Nadia Hernandez is a Tutor Engagement Specialist at Varsity Tutors, where she has worked since 2018. She has a background in human resources, customer support, and non-profit organization management, along with degrees in Public Service and Public Policy and Business Administration.
Current Role at Varsity Tutors
Nadia Hernandez serves as a Tutor Engagement Specialist at Varsity Tutors, a position she has held since 2018. In this role, she is responsible for auditing tutor profiles to ensure active engagement across all areas. She plays a key role in setting up tutoring sessions tailored to client needs, demonstrating her commitment to enhancing the tutoring experience for both tutors and clients.
Previous Experience in Customer Support and Human Resources
Prior to her current role, Nadia worked at Yelp Eat24 as a Customer Support Analyst from 2016 to 2018. Her responsibilities included providing support to customers and addressing their inquiries. Before that, she served as a Human Resources Coordinator at SuperInterns.com for nine months in 2016, where she contributed to HR operations in the Greater Seattle Area.
Educational Background in Public Service and Business Administration
Nadia Hernandez earned her Bachelor's degree in Public Service and Public Policy from Arizona State University, studying there from 2014 to 2016. Additionally, she completed an Associate's degree in Business Administration and Management at Glendale Community College during the same period. This educational background provides her with a strong foundation in both public service and business principles.
Experience in Non-Profit Organization Management
Nadia has a strong background in non-profit organization management. She worked at Goodwill Industries International as a Home Pickup Representative from 2014 to 2016, where she was involved in operations that supported the organization's mission. This experience has equipped her with valuable skills relevant to managing and engaging with community-focused initiatives.
Early Career in Retail
Nadia began her career as a Sales Associate at Footlocker.com, Inc / Eastbay, Inc, where she worked from 2011 to 2014. This role provided her with foundational customer service skills and experience in retail operations, which she later applied in her subsequent positions in customer support and human resources.