Phuong Nguyen
About Phuong Nguyen
Phuong Nguyen is a Course Operations Representative at Varsity Tutors, with a diverse background in education, mental health, and customer service across various international settings. She holds a Master of Science in Nonprofit Management from The New School and has extensive experience in online course operations and problem-solving.
Current Role at Varsity Tutors
Phuong Nguyen is currently employed as a Course Operations Representative at Varsity Tutors, a position held since 2020. In this role, Nguyen utilizes strong multitasking skills to support both the online moderating and course operations teams. Responsibilities include monitoring and resolving technical and customer service issues for online classes, as well as managing data entry and scheduling tasks. This position highlights Nguyen's ability to adapt to the demands of a fast-paced educational environment.
Previous Experience in Education
Nguyen has a background in education, having worked as an English Second Language Instructor at English Today in 2020 for two months. Additionally, Nguyen served as an English Second Language Teacher at EF English First Indonesia from 2019 to 2020 for one year. These roles contributed to Nguyen's expertise in language instruction and classroom management, enhancing skills in communication and teaching methodologies.
Professional Background in Mental Health
Nguyen has significant experience in the mental health field, having worked as a Mental Health Specialist at Becton Healthcare Resources from 2007 to 2008 and as a Mental Health Counselor at Fred Finch Youth Center from 2009 to 2010. These positions involved providing support and counseling services, demonstrating Nguyen's commitment to mental health advocacy and care.
Educational Qualifications
Nguyen holds a Master of Science in Nonprofit Management from The New School, where studies were completed from 2014 to 2015. Prior to this, Nguyen earned a Bachelor of Arts in Psychology from California State University-Sacramento. This educational background provides a solid foundation for understanding human behavior and organizational dynamics.
International Work Experience
Nguyen has worked in diverse international settings, including Ghana, Argentina, Thailand, and Indonesia. This experience has contributed to significant cultural awareness and sensitivity, enhancing the ability to work effectively in multicultural environments. Living and working in Southeast Asia for over four years has further developed Nguyen's adaptability and understanding of various cultural contexts.