Rish Serrano
About Rish Serrano
Rish Serrano is a Fulfillment Engagement Specialist currently employed at Varsity Tutors, a Nerdy Company. With a background in business development and student success, Serrano has held various roles in Australia, Canada, and the Philippines over the past several years.
Current Role at Nerdy
Rish Serrano serves as a Fulfillment Engagement Specialist at Varsity Tutors, a subsidiary of Nerdy. In this role, Serrano focuses on enhancing the engagement and satisfaction of students and tutors. The position involves coordinating educational resources and ensuring effective communication between all parties involved in the learning process. Serrano has been in this role since 2023.
Professional Experience
Prior to joining Varsity Tutors, Rish Serrano held various positions in different organizations. From 2024, Serrano has been working as an Account Executive Lead at RunRemote. Previously, Serrano worked as a Business Development Manager at RunRemote for 9 months in 2023. Serrano also spent 2 years at GrantMe as a Student Success Team Lead and briefly as a Student Success Specialist. Earlier in the career, Serrano gained experience at TTEC in various roles, including Technical Support Representative, Customer Service Representative, and Technical Support Team Lead.
Educational Background
Rish Serrano studied at St. Scholastica's College in Manila, where they earned a degree in Mass Communications with a focus on Journalism. This educational background provided Serrano with foundational skills in communication and media, which are applicable in various professional contexts. Serrano completed this degree from 2005 to 2009.
Work History Overview
Rish Serrano has a diverse work history spanning over a decade, with roles primarily focused on customer service and support. Starting in 2009 at TTEC as a Customer Service Representative, Serrano progressed to various positions within the company, including Technical Support Representative and Team Lead. The experience gained at TTEC contributed to Serrano's skills in technical support and customer engagement, which were further developed during the tenure at GrantMe and RunRemote.