Sarah Hedman
About Sarah Hedman
Sarah Hedman is a Customer Experience Manager at Varsity Tutors, where she has worked since 2020. She has extensive experience in customer service and operations, having held various roles in the education sector since 2012.
Current Role at Varsity Tutors
Sarah Hedman has served as the Customer Experience Manager at Varsity Tutors since 2020. In this role, she manages customer service interactions across various social media platforms. She is responsible for overseeing customer ratings on major review sites and has implemented customer process improvements and quality assurance measures to enhance the overall customer experience.
Previous Experience in Client Operations
Prior to her current position, Sarah worked at Varsity Tutors as a Client Operations Specialist for six months in 2019. Her career at Varsity Tutors also includes roles in sales and project management, where she worked as a Sales/Client Sales representative from 2014 to 2017 and as Sales Support and Project Management from 2017 to 2019.
Background in Nanny Placement
Sarah's experience in the education and childcare sector includes her time at College Nannies & Tutors. She served as the Nanny Placement Manager from 2013 to 2014 and as a Nanny Placement Coordinator from 2012 to 2013. These roles were based in Pittsburgh, Pennsylvania, and involved managing the placement of nannies.
Educational Qualifications
Sarah Hedman holds a Bachelor of Science (BS) in Rehabilitation Science from Indiana University of Pennsylvania, where she studied from 1996 to 2000. She furthered her education by obtaining a Master of Arts (M.A.) in College Student Counseling and Personnel Services from the same institution, completing her studies from 2001 to 2003.