Venkat Tummalapalli
About Venkat Tummalapalli
Venkat Tummalapalli is a seasoned Technology and Customer Success leader with over 27 years of experience in software development and services. He currently serves as Vice President of Customer Success and Services at Nesh and holds advisory roles at Syntexys and Slalom.
Work at Nesh
Venkat Tummalapalli serves as the Vice President of Customer Success and Services at Nesh, a position he has held since 2023. In this role, he focuses on enhancing customer engagement and satisfaction, leveraging his extensive experience in customer success strategies. His leadership aims to drive growth and improve service delivery within the organization.
Current Roles and Advisory Positions
In addition to his role at Nesh, Venkat Tummalapalli is also a Board Advisor at Syntexys since 2018 and a Technology Industry Advisor at Slalom since 2021. These positions allow him to provide strategic guidance and insights, drawing from his extensive background in technology and customer success.
Education and Expertise
Venkat Tummalapalli holds a Master of Science in Computer Science from Columbia University and an M.B.A. in Strategy and Operations from the University of California, Berkeley, Haas School of Business. His educational background complements his 27 years of cross-functional experience in software development, customer success, and services.
Professional Background
Venkat Tummalapalli has held various leadership roles in notable companies. He worked at Hyundai Capital America as Senior Director of IT Strategy & Planning and at PwC as Director. His experience also includes senior positions at HeadSpin, Coupa Software, and Chronicled, where he focused on customer success and service delivery.
Achievements in Customer Success
Throughout his career, Venkat Tummalapalli has contributed to significant growth in customer success metrics. He played a key role in a Cybersecurity SaaS company, expanding the customer base from 4,000 to 15,000. He also contributed to a Software Analytics SaaS company's growth, achieving a 130% Net Expansion and increasing annual revenue to $470 million in 2018.