Andreas Chourdakis
About Andreas Chourdakis
Andreas Chourdakis is a Software Testing Team Lead at Netcompany-Intrasoft in Patras, Greece, with a focus on virtualization management and customer service. He has over 15 years of experience in telecommunications, specializing in Ericsson MSC and HLR products, and utilizes Agile methodologies for effective project delivery.
Work at Netcompany-Intrasoft
Andreas Chourdakis has been employed at Netcompany-Intrasoft since 2022, serving as the Software Testing Team Lead. In this role, he is responsible for managing virtualization on HLR Node and addressing customer service requests and trouble reports. His position involves leading testing activities to ensure the quality and reliability of software products within the telecommunications sector.
Previous Experience at Intracom Telecom
Prior to joining Netcompany-Intrasoft, Andreas Chourdakis worked at Intracom Telecom as a Senior Customer Support Engineer from 2009 to 2022. During his 13 years in this role, he gained extensive experience in handling Ericsson MSC and HLR products, focusing on troubleshooting and verification. His responsibilities included managing escalated issues and providing timely solutions in live traffic telecommunication systems.
Background in Telecommunications Support
Andreas Chourdakis began his career in telecommunications support at WIND Hellas, where he served as an Application Support Engineer from 2007 to 2009. This role provided him with foundational experience in application support and customer service within the telecommunications industry. His background has equipped him with the skills necessary to manage complex technical issues effectively.
Education and Skills Development
Andreas Chourdakis studied at the 7th High School in Patras. He has pursued further education through self-training on platforms like UDEMY, enhancing his skills in programming languages such as Python and C++, as well as tools like Jenkins CI and Git. His commitment to continuous learning reflects his adaptability and dedication to professional development.
Achievements in Software Testing
In his current role, Andreas Chourdakis leads proactive testing activities aimed at identifying and resolving non-issued bugs in real-time mobile telecommunication systems. He has a proven track record of delivering high-quality products that meet Ericsson KPIs, including achieving a flawless product release with an approximately 0% cancellation rate. His expertise in Agile methodologies allows him to adapt quickly to various roles and responsibilities.