Licia Zarcone
About Licia Zarcone
Licia Zarcone is an IT Service Delivery Manager for DIGIT EUSS at Netcompany-Intrasoft, where she has worked since 2021. She has extensive experience in project and service management across various organizations, including BNY Mellon, CTG, and Serco, and holds multiple certifications in management and IT service delivery.
Current Role at Netcompany-Intrasoft
Licia Zarcone serves as the IT Service Delivery Manager for DIGIT EUSS at Netcompany-Intrasoft since 2021. In this role, she manages a team that includes both onshore members and subcontractors. She acts as the single point of contact for customers and partners, ensuring effective communication and service delivery. Licia plays a key role in add-on sales with the Sales & Delivery Management team. She is responsible for providing consolidated management reporting to the customer and steering committee regarding the services delivered.
Previous Experience in IT Service Management
Prior to her current position, Licia Zarcone accumulated extensive experience in IT service management. She worked at BNY Mellon as a Market Expert for six months in 2008. From 2012 to 2016, she served as Contact Manager at Serco on the Project Infotel for the European Commission. Licia also worked at CTG as INFOTEL for DIGIT Service Manager from 2016 to 2020. Additionally, she held the position of Team Leader Customer Service at Hewlett-Packard from 2009 to 2012.
Educational Background and Certifications
Licia Zarcone has a solid educational background in management and IT. She earned her Laurea in Pianificazione Territoriale Urbanistica ed Ambientale from Università degli Studi di Palermo from 2002 to 2007. She completed management certifications at MANAGEMENT PLAZA, achieving PRINCE2 Foundation certification in 2013. Licia also studied at CEFORA, where she obtained Formation du Formateur and Excel Advanced certifications in 2015. Furthermore, she is certified in ITIL4 through People Cert.
Project Management Experience
Licia has significant project management experience, notably as a Project Manager for the EUROPE DIRECT - DG COMM project at ESN from 2020 to 2021. In this role, she was responsible for overseeing project execution and ensuring alignment with organizational goals. Her experience in various roles within the IT service sector has equipped her with the skills necessary to evaluate contract and project risks, as well as to identify and execute risk mitigation actions effectively.
Skills in Management Reporting and Risk Evaluation
In her current role and previous positions, Licia Zarcone has developed strong skills in management reporting and risk evaluation. She provides consolidated management reporting to customers and steering committees, ensuring transparency in service delivery. Additionally, she evaluates contract and project risks, identifying potential issues and implementing risk mitigation strategies to safeguard project outcomes.