Maria Drivila
About Maria Drivila
Maria Drivila is an Application Support Specialist at Netcompany-Intrasoft in Patras, Greece, where she has worked since 2022. She has extensive experience in customer service and banking, having previously held roles at Piraeus Bank and OTE Group of Companies.
Work at Netcompany-Intrasoft
Maria Drivila has been employed as an Application Support Specialist at Netcompany-Intrasoft since 2022. In her role, she is based in Patras, Western Greece. Her responsibilities include utilizing SQL queries, Swagger, and Kibana for issue investigation and resolution. She manages issues through the Jira Agile ticketing system and is tasked with updating documentation in the Knowledge Database using Confluence. Additionally, she collaborates closely with the development team to ensure timely incident resolution and keeps users informed about the status and progress of incidents.
Previous Experience at Piraeus Bank
Prior to her current position, Maria Drivila worked at Piraeus Bank for a total of 15 years. She served as a Customer Service Representative from 2005 to 2008 in Athens, Attiki, and then as a Bank Employee from 2008 to 2020 in Patras. During her tenure, she gained extensive experience in customer service and banking operations, contributing to her skill set in handling client interactions and resolving issues.
Experience at OTE Group of Companies
Maria Drivila began her career at OTE Group of Companies (HTO) as a Customer Service Representative from 1998 to 2002 in Patras, Western Greece. This four-year experience provided her with foundational skills in customer service and communication, which she later applied in her roles at Piraeus Bank.
Education and Expertise
Maria Drivila holds a Bachelor's Degree in Business Administration and Management from A.T.E.I. Patras, Greece, which she completed from 1996 to 2000. Her educational background has equipped her with the knowledge necessary for her roles in customer service and application support, enhancing her ability to manage and resolve issues effectively.