Zoi Katsiada
About Zoi Katsiada
Zoi Katsiada is an IT Business Analyst currently employed at Netcompany-Intrasoft in Athens, Greece. She has a diverse background in customer support and training, with previous roles at Alpha Bank and other organizations, and holds a Master's degree in Philosophy from the National & Kapodistrian University of Athens.
Work at Netcompany-Intrasoft
Zoi Katsiada has been employed at Netcompany-Intrasoft as an IT Business Analyst since 2023. Her role involves improving and bridging customer implementation processes for banking applications. She operates in a hybrid work environment based in Athens, Attiki, Greece. In her position, she utilizes influence and persuasion techniques to effectively complete projects, demonstrating her ability to manage multiple project streams simultaneously within a product-oriented setting.
Previous Experience at Alpha Bank
Prior to her current role, Zoi Katsiada worked as a Business Analyst at Alpha Bank from 2021 to 2023. During her two years in this position, she was based in Athens, Attiki, Greece. Her responsibilities included analyzing business needs and contributing to the development of banking solutions, further enhancing her expertise in the financial sector.
Education and Expertise
Zoi Katsiada is currently pursuing a Master of Philosophy (MPhil) in Economics at the National & Kapodistrian University of Athens, a program she has been engaged in since 2020. She previously earned a Bachelor's degree in Statistics and Insurance from the University of Piraeus, completing her studies in 2019. Her educational background supports her specialization in data analytics and customer implementation processes.
Background in Customer Support and Training
Zoi Katsiada has a diverse professional background that includes roles in customer support and training. She worked as a Customer Support Agent and Back Office Assistant at SIA S.p.A. for seven months in 2020. Additionally, she served as a Trainer Trainee at WATT+VOLT for three months in 2020. These experiences contributed to her skills in communication and customer relations.
Professional Development and Skills
Zoi Katsiada participated in the Project Future program, which focused on enhancing her skills in data analytics. This program has been instrumental in her professional development. She has developed strong capabilities in managing multiple projects and utilizing influence and persuasion techniques, which are essential for her role as an IT Business Analyst.