Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is an M365 and Exchange Service Engineer at Net Connect Pvt. Ltd., where he has worked since 2020. He has extensive experience in Microsoft O365 administration and support, having previously held positions at Meridian Solutions Pvt. Ltd. and HCL Technologies.
Work at NetConnectGlobal
Gaurav Sharma currently serves as an M365 and Exchange Service Engineer at NetConnect Pvt. Ltd. His tenure began in 2020, and he has been involved in various responsibilities related to Microsoft 365 services. His role includes managing mail flow policies and providing O365 support to both domestic and international clients through various communication channels. He is also responsible for handling license distribution, upgrades, and downgrades based on user needs.
Previous Experience in IT Support
Before joining NetConnect Pvt. Ltd., Gaurav Sharma worked at Meridian Solutions Pvt. Ltd. as a Microsoft O365 Admin from 2019 to 2020. He also gained experience at HCL Technologies as a Microsoft O365 Engineer from 2018 to 2019. His career began at Evision Technoserve Pvt Ltd, where he worked as a Desktop Support Engineer from 2017 to 2018. These roles provided him with a solid foundation in IT support and administration.
Education and Expertise
Gaurav Sharma holds a Master of Computer Applications (MCA) degree from Maharshi Dayanand University Rohtak, where he studied Computer Technology/Computer Systems Technology from 2012 to 2015. His educational background has equipped him with the necessary skills to excel in his current role and manage complex IT systems effectively.
Technical Skills and Responsibilities
In his current position, Gaurav Sharma manages multiple aspects of Microsoft 365 services. He oversees mail account access based on user concerns and ensures account security through Multi-Factor Authentication (MFA) and Intune for E5 users. Additionally, he handles IMAP migrations to O365 from various platforms, including Gmail, Thunderbird, and Zimbra, showcasing his technical proficiency in cloud services.