Taya Norton
About Taya Norton
Taya Norton is an Account Manager at Netomnia, with a background in customer operations and experience in the telecommunications industry. She has held various roles at companies such as Gigaclear and Miele GB, and has a strong focus on consumer-oriented strategies and community education.
Work at Netomnia
Taya Norton has been serving as an Account Manager at Netomnia since 2021. In this role, she focuses on managing client accounts and ensuring customer satisfaction. Her responsibilities include developing and maintaining relationships with clients, understanding their needs, and providing tailored solutions. Taya's work contributes to the company's goal of delivering high-quality Fibre To the Premises (FTTP) services.
Previous Experience at Gigaclear
Before joining Netomnia, Taya Norton worked at Gigaclear in various roles. She served as an Onboarding Experience Advisor from 2019 to 2021, where she facilitated the onboarding process for new customers. Additionally, she held the position of Customer Operations Senior Advisor for four months in 2021, focusing on enhancing customer operations and support.
Background in Customer Service
Taya Norton has a solid background in customer service, having worked at Miele GB as a Customer Experience Team Advisor from 2017 to 2019 and as a Customer Support Advisor from 2016 to 2017. She also gained experience as a Customer Service Assistant at Tesco in 2015 and as a Shift Manager at One Stop Stores Ltd in 2014. This extensive experience has equipped her with skills in customer engagement and support.
Education and Expertise
Taya Norton studied at Matthew Arnold Secondary School, achieving 11 A* - C GCSEs, including subjects such as English Literature and Mathematics. She completed her A Levels in English Literature, Geography, and Sociology from 2011 to 2013. Taya holds a Bachelor of Applied Science in Sociology from Staffordshire University, which she obtained from 2013 to 2016. Her educational background supports her expertise in customer service and operations.
Achievements in Customer Service Training
Taya Norton has developed training guides for premium brands aimed at enhancing staff skill sets in customer service. She has a proven track record in implementing solution-oriented, consumer-focused strategies. Taya is also passionate about educating communities on the Network Build Stages of FTTP services, demonstrating her commitment to improving customer experiences in the telecommunications industry.