Taya Norton Clare
About Taya Norton Clare
Taya Norton Clare is a Customer Operations Manager at Netomnia, with a background in customer service and operations across various companies, including Gigaclear and Tesco. She specializes in the Fibre To the Premises Telecommunications Industry and is dedicated to educating communities about network build stages.
Current Role at Netomnia
Taya Norton Clare serves as the Customer Operations Manager at Netomnia, a position she has held since 2021. In this role, she is responsible for overseeing customer operations and enhancing the customer experience. Her focus includes implementing solution-oriented strategies that prioritize consumer needs. With a commitment to improving operational efficiency, she plays a crucial role in the company's customer service initiatives.
Previous Experience in Customer Operations
Prior to her current position, Taya held various roles in customer operations. She worked at Gigaclear as a Customer Operations Senior Advisor for four months in 2021 and as an Onboarding Experience Advisor from 2019 to 2021. Her experience at Miele GB included roles as a Customer Support Advisor and Customer Experience Team Advisor, contributing to her extensive background in customer service and operations.
Education and Qualifications
Taya studied at Matthew Arnold Secondary School, where she completed her A Levels in English Literature, Geography, and Sociology from 2011 to 2013. She furthered her education at Staffordshire University, earning a Bachelor of Applied Science in Sociology from 2013 to 2016. This educational background supports her expertise in customer operations and her focus on community education regarding Fibre To the Premises (FTTP) services.
Expertise in Fibre To the Premises Telecommunications
Taya is expanding her expertise in the Fibre To the Premises (FTTP) telecommunications industry. She is passionate about educating communities on the network build stages of FTTP services. Her knowledge in this area complements her proven track record in implementing consumer-focused strategies and enhancing customer service experiences.
Skills in Customer Service Training
Taya has developed training guides aimed at enhancing staff skills in customer service for premium brands. Her ability to identify emerging issues in customer journeys allows her to proactively implement end-to-end solutions. This skill set contributes to her effectiveness in improving customer experiences and operational processes.