John Gordon
About John Gordon
John Gordon serves as the Vice President of Client Success at Network Perception, where he focuses on scalable growth in implementation services. He has extensive experience in customer success roles across various companies, including Onapsis and Core Security Inc.
Current Role at Network Perception
John Gordon serves as the Vice President of Client Success at Network Perception since 2023. In this role, he focuses on delivering scalable growth across implementation services. His responsibilities include overseeing customer success strategies and ensuring that clients receive optimal support and service.
Previous Experience at Onapsis
Prior to his current position, John Gordon held several roles at Onapsis. He served as the Senior Director of Customer Success Operations from 2021 to 2022. Before that, he was the Director of Customer Success Programs from 2019 to 2021 and the Director of Customer Success & Support from 2016 to 2019. His tenure at Onapsis was marked by a focus on enhancing customer engagement and success.
Experience at Core Security Inc.
John Gordon worked at Core Security Inc. for several years in various capacities. He was a Senior Account Executive in Federal Sales from 2007 to 2013. He also held roles as Manager of Inside Sales and Account Development, Team Lead in Inside Sales, and Account Executive. His experience at Core Security included improving gross revenue retention and net revenue retention through process enhancements.
Educational Background
John Gordon studied at Bryant University, where he earned a Bachelor of Science (BS) in Business Administration. His education provided a foundation for his career in client success and sales management.
Mentorship and Team Development
John Gordon plays a key role in mentoring and coaching cross-functional teams. His efforts focus on enhancing customer success management and technical support, contributing to the overall effectiveness of the teams he leads.