Amy Chavez
About Amy Chavez
Amy Chavez serves as the Invoicing Services Team Lead at Nevro, where she has worked since 2018. She has a background in customer service and order management, with previous roles at Fortinet and Trimble Military & Advanced Systems Inc.
Current Role at Nevro
Amy Chavez serves as the Invoicing Services Team Lead at Nevro, a position she has held since 2018. In this role, she is responsible for overseeing invoicing processes and ensuring operational efficiency within the team. Chavez plays a key role in implementing and facilitating order process flow for specialized direct and discounted orders. She also acts as a delegate for personnel coverage during paid time off (PTO), ensuring continuity of service within the department.
Previous Experience at Nevro
Prior to her current role, Amy Chavez worked at Nevro as a Senior Customer Service Representative from 2016 to 2018. During her tenure, she was involved in liaising with various departments to enhance process flows, contributing to improvements in operational efficiency. Her experience in customer service has equipped her with the skills necessary to manage complex customer interactions effectively.
Professional Background in Order Management
Amy Chavez has a diverse background in order management and fulfillment. She worked as an Order Management Specialist at Fortinet from 2015 to 2016, where she gained valuable experience in managing order processes. Before that, she served as an Order Fulfillment & RMA Specialist at Trimble Military & Advanced Systems Inc. from 2011 to 2015. This role involved handling order fulfillment and return merchandise authorization (RMA) processes, further enhancing her expertise in operational efficiency.
Education and Academic Qualifications
Amy Chavez studied at Notre Dame de Namur University, where she earned a Bachelor of Arts degree in English from 1991 to 1994. Her academic background has provided her with strong communication skills, which are essential in her roles within customer service and invoicing management.
Training and Development Responsibilities
In her current role, Amy Chavez is responsible for interviewing and training new personnel within the Customer Service department at Nevro. This responsibility highlights her commitment to developing team capabilities and ensuring that new team members are equipped with the necessary skills to succeed in their roles.