Aunya Shipman
About Aunya Shipman
Aunya Shipman serves as the Customer Service Team Lead at Nevro, where she has worked since 2017. With a background in customer service and human resources, she has held various roles at companies such as Hewlett Packard Enterprise and Lumileds.
Work at Nevro
Aunya Shipman has been employed at Nevro since 2017, serving as the Customer Service Team Lead. In this role, she oversees the customer service team, ensuring high-quality support for clients. Her responsibilities include facilitating onboarding training for new team members and maintaining strong relationships with hiring managers and HR team members to effectively interview candidates for senior customer service representative positions. Shipman has also contributed to the implementation of automated solutions aimed at improving internal processes.
Previous Experience at Hewlett Packard Enterprise
Before joining Nevro, Aunya Shipman held multiple roles at Hewlett Packard Enterprise. She worked as an Operations Support Specialist from 1996 to 1997, followed by positions as an Account Representative from 1997 to 1999, a Relocation Specialist from 1999 to 2000, and a Staffing Representative for 11 months in 2000. Her diverse experience at Hewlett Packard Enterprise provided her with a strong foundation in customer service and operations.
Experience at Lumileds
Aunya Shipman worked at Lumileds as a Senior Customer Service Specialist from 2000 to 2016. During her 16 years at the company, she developed extensive expertise in customer service operations. Her role involved addressing customer inquiries and ensuring satisfaction, which contributed to her skill set in managing customer relationships and service delivery.
Education and Expertise
Aunya Shipman earned a Master’s Degree in HR Management/Public Administration from California State University-East Bay. This educational background supports her expertise in human resources and customer service management, equipping her with the knowledge necessary to lead teams and implement effective training and operational strategies.
Analytical and Collaborative Skills
In her current role, Aunya Shipman analyzes and reports trend information to operations leadership, aiding in decision-making processes. She works collaboratively with internal teams to implement new automated solutions for process improvements, demonstrating her ability to enhance operational efficiency and support organizational goals.