Zlatin Popov
About Zlatin Popov
Zlatin Popov is a Technical Support Specialist currently working at Nevro in the San Francisco Bay Area. He has extensive experience in customer operations and technical support, having held various roles at GTT, Hostway Corporation, and Aplus.net over the past 15 years.
Work at Nevro
Zlatin Popov has been employed at Nevro as a Technical Support Specialist since 2020. In this role, he focuses on providing technical assistance and support to customers, ensuring that their needs are met effectively. His responsibilities include troubleshooting issues and enhancing customer satisfaction. His work contributes to the overall performance of the technical support team within the organization.
Previous Experience at GTT
Before joining Nevro, Zlatin Popov worked at GTT as the Manager of Customer Operations from 2016 to 2020. During his four years in this position, he was responsible for overseeing customer service operations in Bulgaria. He focused on designing and testing new techniques for measuring team and service KPIs, which helped improve operational efficiency.
Technical Support Roles
Zlatin Popov has a background in technical support, having worked as a Technical Support Engineer at Hostway Corporation from 2008 to 2009 and again from 2007 to 2008 at Aplus.net. In these roles, he provided technical assistance and resolved customer inquiries, contributing to customer satisfaction and service quality.
Leadership Experience
Zlatin Popov has extensive leadership experience, having served as a Customer Service Team Leader at Hostway Corporation from 2009 to 2016. In this capacity, he managed teams of up to 65 people across multiple departments. He is recognized for his ability to motivate and guide teams through challenging situations, emphasizing the importance of achieving service level agreements (SLAs).
Education and Expertise
Zlatin Popov studied at the Technical University of Sofia, where he earned a Bachelor's degree in Computer Science from 2004 to 2008. His educational background provides him with a strong foundation in technical principles, which he applies in his current role and throughout his career in customer support and operations management.