Vanessa Lugo
About Vanessa Lugo
Vanessa Lugo is a Member Support Manager, responsible for overseeing member services and support operations.
Vanessa Lugo - Title
Vanessa Lugo serves as the Member Support Manager. This role involves overseeing and managing the customer support team to ensure that members receive efficient and effective service. Vanessa is responsible for developing support strategies, training team members, and implementing processes aimed at improving overall customer satisfaction.
Vanessa Lugo - Member Support Manager Responsibilities
In her capacity as Member Support Manager, Vanessa Lugo manages the day-to-day operations of the customer support department. Her responsibilities include monitoring performance metrics, handling escalated issues, and fostering a customer-centric culture. Vanessa also works on enhancing support protocols and procedures to streamline member interactions and resolve queries promptly.