Scott Halbesma
About Scott Halbesma
Scott Halbesma, Vice President of Customer Care at New Flyer
Scott Halbesma holds the position of Vice President of Customer Care at New Flyer. He joined the company in 2000 and has been pivotal in managing the Customer Service and Customer Program Management teams. His responsibilities involve providing direction to align customer initiatives throughout the entire process, from order to program completion.
Scott Halbesma's Role in Customer Service and Program Management
Scott Halbesma leads the Customer Service and Customer Program Management teams at New Flyer. His primary duties include overseeing all field and post-delivery customer service activities. Scott ensures that customer initiatives are aligned from the initial order stage through to program completion. This strategic alignment aims to enhance customer satisfaction and streamline service operations.
Scott Halbesma's Education: Bachelor of Science in Mechanical Engineering
Scott Halbesma graduated with a Bachelor of Science in Mechanical Engineering (BMSE) from the University of Manitoba. His educational background has equipped him with a strong foundation in engineering principles, which he effectively applies in his leadership role at New Flyer.
Scott Halbesma's Experience in Customer Service Solutions
With nearly two decades of experience, Scott Halbesma has a wealth of knowledge in leading customer service solutions. Throughout his tenure at New Flyer, Scott has undertaken progressive leadership roles focused on lifecycle support, service center development, field and technical services management, safety and compliance, and process continuous improvements. His extensive experience has been integral to the company’s customer service strategy.