Alison Rodrigues
About Alison Rodrigues
Alison Rodrigues is a Manager at Newfold Digital, where she has worked since 2018. She has extensive experience in customer service and facilities management, having held various roles in companies such as Emirates, Indigo Airlines, and JLL.
Current Role at Newfold Digital
Alison Rodrigues has been serving as a Manager at Newfold Digital since 2018. In this role, she is responsible for leading a team, setting individual targets, and creating developmental plans for team members. Her focus is on enhancing service delivery through regular reviews with facilities management partners. Alison's leadership style emphasizes collaboration and performance monitoring to ensure that team objectives align with organizational goals.
Previous Experience in Customer Service
Alison Rodrigues has a background in customer service, having worked as a Customer Service Agent at Emirates for nine months in 2016 in Mumbai. Prior to that, she was a Customer Service Executive at Indigo Airlines from 2012 to 2015 for three years in the Mumbai Metropolitan Region. Her early career also includes a position as a Front Desk Attendant at Trident Hotels in 2012, where she worked for seven months in Bandra, Maharashtra.
Facilities Management Expertise
Alison has expertise in implementing Facilities Management policies and processes across multiple workplaces in India. She worked as a Facilities Executive at JLL from 2017 to 2018, where she gained valuable experience in contract management and performance monitoring against key performance indicators. Her role involved taking corrective actions when necessary to ensure optimal service delivery.
Technology Implementation in Operations
In her current and previous roles, Alison Rodrigues focuses on accessing and implementing new technology to minimize human errors in workplace operations. This approach enhances efficiency and accuracy in various processes, contributing to improved overall performance in facilities management.
Procurement and Event Management
Alison systemizes procurement processes to ensure zero stockouts and timely purchase orders and contracts. Additionally, she collaborates with stakeholders to organize events, conferences, and off-site activities, demonstrating her ability to manage multiple aspects of facilities and operations effectively.