Amor Dulatahu
About Amor Dulatahu
Amor Dulatahu is a Manager in Customer Support, Success, and Onboarding at Newfold Digital, with a strong background in business development and the transportation industry. They have held various roles at Newfold Digital since 2018 and also own POSH Transportation LLC.
Current Role at Newfold Digital
Amor Dulatahu serves as the Manager of Customer Support, Success, and Onboarding at Newfold Digital. In this role, which began in 2021, he oversees customer support initiatives and onboarding processes, ensuring a smooth transition for new clients. His responsibilities include enhancing customer satisfaction and implementing effective support strategies. Dulatahu's experience in customer relationship management (CRM) plays a vital role in shaping the company's customer success strategies.
Previous Experience at Newfold Digital
Dulatahu has a history of working at Newfold Digital in various managerial positions. He was the Web Advisor Manager from 2019 to 2020, where he focused on advising clients on web-related issues. Following that, he served as the Customer Adherence and Data Requests Manager from 2020 to 2021, managing customer data requests and ensuring adherence to company policies. His initial role at Newfold Digital was as a Web Advisor in 2018, where he contributed to customer support efforts.
Background in Transportation Industry
Amor Dulatahu has a strong background in the transportation, trucking, and railroad industry. This experience complements his current role in customer support and onboarding, allowing him to understand the unique needs of clients in this sector. His industry knowledge aids in developing tailored support strategies that address specific challenges faced by customers in transportation.
Education and Expertise
Dulatahu studied at DeVry Institute of Technology, where he earned a degree in Business, Management, Marketing, and Related Support Services from 2009 to 2011. This educational background provides him with a solid foundation in business principles, which he applies in his current managerial role. His expertise in customer relationship management (CRM) is essential for enhancing customer support and success strategies.
Entrepreneurial Experience at POSH Transportation LLC
In addition to his role at Newfold Digital, Amor Dulatahu is the Business Owner of POSH Transportation LLC, a position he has held since 2012. Operating in Scottsdale, Arizona, he has developed and managed business operations in the transportation sector for over a decade. This entrepreneurial experience contributes to his strategic approach to business development and customer service.