Brian Williams
About Brian Williams
Brian Williams is an Executive Response Team Agent currently working at Mayo Hospital in Phoenix, Arizona, where he has been a Specimen Processor since 2017. He has a diverse background in customer service, phlebotomy, and commercial diving, with experience in handling escalated customer issues and providing social media support.
Current Role at Newfold Digital
Brian Williams serves as an Executive Response Team Agent at Newfold Digital since 2018. In this role, he addresses escalated customer issues that frontline support cannot resolve, focusing on deescalation and troubleshooting for web hosting and domain registrar services. His responsibilities include providing social media support by interacting with the public to assist with customer account issues. Williams is known for his ability to turn potentially negative situations into positive experiences for customers.
Experience at Mayo Hospital
Since 2017, Brian Williams has been working at Mayo Hospital in Phoenix, Arizona, as a Specimen Processor. His role involves handling various tasks related to specimen processing, contributing to the hospital's operational efficiency. Williams has developed a strong ability to read and interpret patient emotions, which enhances his customer service skills in this healthcare setting.
Previous Employment History
Before his current roles, Brian Williams worked at Theranos as a Phlebotomist from 2015 to 2016. He also held positions as a Commercial Diver at Liquid Engineering from 2010 to 2012 and at Midco Diving & Marine Services, Inc. from 2008 to 2010. Additionally, he worked as a Field Service Technician at Dish Network from 2012 to 2015 and had an externship as a Phlebotomist at Sonora Quest Laboratories in 2015.
Educational Background
Brian Williams studied at Mesa Community College, where he earned an Associate’s Degree in Microbiology, General, over a span of 14 years from 2006 to 2020. He also attended Pima Medical Institute, achieving a Phlebotomy Certification in 2015. Furthermore, he studied at Commercial Diving Academy, obtaining licenses and certifications in Air/mixed Gas Diving in 2008.
Skills and Expertise
Brian Williams possesses a strong commitment to accuracy and adherence to policies and protocols, which enhances healthcare experiences for patients. His background in customer service is complemented by his ability to read and interpret patient emotions, allowing him to effectively manage customer interactions. His diverse experience across various industries contributes to his well-rounded skill set.