Bryan Kuhlman
About Bryan Kuhlman
Bryan Kuhlman is an Operations Manager at Newfold Digital, where he implemented a cross-selling platform and developed an AI-powered System Request Queue. He holds multiple Bachelor of Science degrees in Computer Science, Psychology, and Business from Indiana University Bloomington.
Work at Newfold Digital
Bryan Kuhlman serves as Operations Manager at Newfold Digital, a position he has held since 2018. In this role, he implemented a cross-selling platform within the operations department from the ground up. He participates in the preparation of key performance indicators and measures for budgeting. Kuhlman assembles and presents weekly benchmark reports to Operations Directors, assessing team performance and metrics. He maintains above industry standards for operational metrics, including customer satisfaction and sales goals.
Previous Experience at Endurance International Group
Prior to his current role, Kuhlman worked at Endurance International Group in various capacities. He served as a Social Media Specialist for six months in 2017 and as a Web Advisor for six months from 2016 to 2017. He also held the position of Executive Liaison from 2017 to 2018 for ten months. His experiences at Endurance International Group contributed to his operational expertise.
Education and Expertise
Bryan Kuhlman studied at Indiana University Bloomington, where he earned a Bachelor of Science in Computer Science, Psychology, and Business from 2010 to 2014. His diverse educational background provides him with a strong foundation in both technical and interpersonal skills, which he applies in his current role in operations management.
Early Career Background
Kuhlman's early career included various positions that contributed to his professional development. He worked as a Field Service Representative at Hillrom for four months in 2014, a Barista at Starbucks for one year from 2015 to 2016, and as a Deliver Driver/Line Cook at Moe's Southwest Grill for nine months in 2011. He also gained experience as an Account Executive at Yelp for four months in 2016.
Achievements in Operations Management
In his role as Operations Manager, Kuhlman spearheaded the development of an AI-powered System Request Queue within the operations department. He has consistently maintained high operational metrics, achieving customer satisfaction ratings of 4.9+/5 and sales goals exceeding $5,000 per month per agent. His contributions have positively impacted the efficiency and effectiveness of the operations team.