Cynthia Segura Rodriguez
About Cynthia Segura Rodriguez
Cynthia Segura Rodriguez is the Manager of Escalated Support at Newfold, where she has worked since 2020. She has a background in customer service and team leadership, with previous roles at Newfold and other companies in Arizona.
Current Role at Newfold Digital
Cynthia Segura Rodriguez serves as the Manager of Escalated Support at Newfold Digital. She has held this position since 2020, contributing to the company for four years in Tempe, Arizona. In this role, she focuses on managing complex customer issues and ensuring that escalated support cases are handled effectively. Her leadership is characterized by a commitment to customer advocacy, prioritizing customer needs and concerns in support processes.
Previous Experience at Newfold Digital
Prior to her current role, Cynthia worked at Newfold Digital in various capacities. She was the Web Advisor Manager from 2018 to 2020, where she managed a team and enhanced support strategies. Additionally, she served as a Web Advisor Coach from 2017 to 2018, focusing on training and development within the support team. Her tenure at Newfold Digital spans three years, during which she demonstrated a creative approach to driving company culture.
Early Career Background
Cynthia's early career includes experience as a Customer Service Representative at Silicon Valley Staffing Group, Inc. from 2016 to 2017. Before that, she worked as a Deli Clerk at Fry's Food and Drug from 2012 to 2015. These roles provided her with foundational skills in customer service and team collaboration, which she has built upon in her subsequent positions.
Education and Training
Cynthia Segura Rodriguez completed her education at Compadre High School, where she studied from 2008 to 2012. Her educational background has equipped her with essential skills that support her professional development in customer service and team leadership.
Expertise in Team Leadership
Cynthia possesses expertise in cross-functional team leadership. She facilitates collaboration across different departments, which enhances operational efficiency and improves customer support outcomes. Her ability to drive teamwork is a key aspect of her management style.