Erica Isdale
About Erica Isdale
Erica Isdale is a Program Manager at Newfold Digital with over 16 years of experience in the technology industry, specializing in sales and service roles. She has previously held positions at various companies, including Web.com and Rackspace Hosting, and has a background in operational support and program management.
Current Role at Newfold Digital
Erica Isdale has been serving as a Program Manager at Newfold Digital since 2019. In this role, she manages programs that support over 200 sales and service employees and their leadership across the United States and Canada. Her responsibilities include overseeing operational support, development initiatives, and resource allocation to enhance team performance.
Previous Experience in Sales Operations
Before her current position, Erica held various roles in sales operations. She worked at Web.com as a Sales Operations Manager from 2017 to 2019 and previously served as a Senior Sales Operations Specialist at Yodle/Web.com from 2015 to 2017. These positions contributed to her expertise in operational support and metric tracking in sales environments.
Educational Background in Engineering Technology
Erica Isdale studied at Texas A&M University, where she earned a Bachelor's degree in Engineering Technology from 1999 to 2005. This educational background provided her with a strong foundation in technical concepts and problem-solving skills applicable to her career in the technology industry.
Diverse Career in Technology and Sales
Erica has accumulated 16 years of experience in the technology industry, focusing on sales and service roles. Her career includes positions at notable companies such as Facebook, Rackspace Hosting, and Warner Chilcott. This diverse experience has equipped her with a comprehensive understanding of operational support and customer service in various contexts.
Early Career and Development
Erica began her career as a Customer Service Technician at Solectron Global Services in 2005. She later transitioned to roles in sales, including positions as a Pharmaceutical Representative and Account Manager. This early experience laid the groundwork for her subsequent roles in sales operations and program management.