Erica Jackson, Cptd
About Erica Jackson, Cptd
Erica Jackson is the Senior Director of Learning & Knowledge Management at Newfold Digital, where she has worked since 2018. With over eighteen years of experience in Learning and Development, she has held various HR and training roles across multiple companies, focusing on mentoring leaders in dynamic environments.
Work at Newfold Digital
Erica Jackson has been employed at Newfold Digital since 2017. She initially served as Senior Learning Manager for 11 months before advancing to Director of Enterprise Learning in 2018. In this role, she has contributed to the development of learning strategies and initiatives. In 2021, she was promoted to Senior Director of Learning & Knowledge Management, where she continues to oversee learning and development efforts. Her work focuses on enhancing employee skills and fostering a culture of continuous learning within the organization.
Education and Expertise
Erica Jackson holds a Bachelor of Science (B.S.) degree in Organizational Leadership and Supervision from the University of Houston. Her educational background supports her extensive experience in Learning and Development, where she specializes in mentoring and developing leaders, particularly in high-paced contact center environments. Her academic foundation complements her practical experience in various HR and training roles.
Background
Erica Jackson has over eighteen years of experience in the Learning and Development field. Her career includes significant roles at several organizations, including MCI, Flextronics, The Schwan Food Company, Satterfield & Pontikes Construction, Inc., and NCO. She has held various positions, from Human Resource Point of Contact to Talent & Organizational Development Manager, demonstrating a broad range of expertise in employee training and organizational development.
Previous Employment History
Before her tenure at Newfold Digital, Erica Jackson worked in various capacities across multiple companies. At MCI, she served as Human Resource Point of Contact and later as Lead Trainer. She worked at Flextronics as both HR Advisor and Senior Training & Development Specialist. Additionally, she was a Training and Development Specialist at The Schwan Food Company and a Talent & Organizational Development Manager at Satterfield & Pontikes Construction, Inc. Her experience spans roles focused on training, development, and quality management.
Professional Focus
Erica Jackson emphasizes building relationships with employees and managers to foster respect and credibility in her professional interactions. Her approach is centered on developing effective training programs that enhance employee capabilities and support organizational goals. This focus on relationship-building is a key aspect of her leadership style in Learning and Development.