Erin Pheil
About Erin Pheil
Erin Pheil is a Senior Quality Assurance Specialist and Customer Experience Coach at Newfold Digital, with over four years of experience in enhancing customer interactions. She holds a degree from Florida State College at Jacksonville and is skilled in various software tools and fraud investigation.
Work at Newfold Digital
Erin Pheil serves as a Senior Quality Assurance Specialist and Customer Experience Coach at Newfold Digital, previously known as Web.com Group. She has held this position since 2016, contributing to the company's focus on enhancing customer interactions. Based in the Jacksonville, Florida area, Erin utilizes her expertise to improve customer experience through effective quality assurance practices.
Education and Expertise
Erin Pheil studied at Florida State College at Jacksonville from 2012 to 2019, completing a seven-year program. Her educational background supports her extensive experience in customer experience improvement. She is skilled in various software tools, including Adobe Illustrator, Adobe Photoshop, Adobe Audition, and Adobe Premiere Pro, which aid her in her quality assurance role.
Background
With over four years of dedicated experience in improving customer experience, Erin Pheil has developed a strong foundation in quality assurance. She has over two years of management experience in customer service, which enhances her ability to lead and coach teams effectively. Her role involves identifying and addressing weak points in agent call flows to boost operational efficiency.
Achievements in Quality Assurance
In her capacity as a Senior Quality Assurance Specialist, Erin Pheil is responsible for investigating fraud attempts as part of her quality assurance duties. Her focus on enhancing customer experience and operational efficiency has positioned her as a key contributor within her team at Newfold Digital.