Frank Soto
About Frank Soto
Frank Soto serves as the Director of Sales Operations at Newfold Digital, bringing over six years of experience in sales and customer support management. He has held various roles in companies such as Endurance International Group and Hostgator.com, focusing on team building and enhancing customer service.
Current Role at Newfold Digital
Frank Soto serves as the Director of Sales Operations at Newfold Digital, a position he has held since 2022. In this role, he focuses on enhancing sales strategies and operations to drive revenue growth. His responsibilities include overseeing sales processes and collaborating with teams to improve customer service. He works remotely, allowing him to engage with diverse teams across various locations.
Previous Experience at Endurance International Group
Frank Soto previously worked at Endurance International Group as the Senior Manager of Customer Support Operations from 2018 to 2020. During his tenure, he was responsible for managing customer support teams and improving operational efficiency. He also held the position of Agent Development Manager from 2016 to 2018, where he focused on talent management and team development.
Career at Hostgator.com
Frank Soto's career at Hostgator.com spanned several roles from 2011 to 2016. He began as a Junior Administrator I & II, progressing to a QA Specialist, and eventually becoming a Sales Manager. His experience in these positions contributed to his understanding of sales operations and customer support, laying the groundwork for his future roles in sales management.
Education and Expertise
Frank Soto earned a Bachelor of Business Administration (BBA) in Marketing/Marketing Management from the University of Houston, completing his studies from 2007 to 2012. His educational background has equipped him with the skills necessary for effective marketing strategies and sales operations. He specializes in collaborative problem solving and team building, focusing on enhancing customer service and driving revenue.
Leadership and Team Development Skills
Frank Soto has over six years of experience in managing and developing talent. He emphasizes leadership skills to build and manage effective teams. His approach includes creating engaging work environments that motivate employees and help exceed company KPI goals. This focus on team dynamics has been a significant aspect of his career in sales operations.