Gabryel Buratto Frade
About Gabryel Buratto Frade
Gabryel Buratto Frade serves as an IT Support Supervisor at Newfold Digital and HostGator América Latina, where he has worked since 2017 and 2020, respectively. He holds degrees in Cyber Defense and Network and System Administration and actively contributes to project implementation and team training.
Work at Newfold Digital
Gabryel Buratto Frade has been employed at Newfold Digital as an IT Support Supervisor since 2017. He has accumulated seven years of experience in this role, working from the company's location in Florianópolis, Santa Catarina, Brazil. His responsibilities include overseeing the IT support team and ensuring efficient customer service operations.
Current Role at HostGator América Latina
Since 2020, Gabryel has served as the IT Support Supervisor at HostGator América Latina, also based in Florianópolis, SC, Brazil. In this capacity, he plays a crucial role in implementing new projects related to customer support. He actively contributes ideas aimed at optimizing the IT support area and monitors key performance indicators (KPIs) to enhance team performance.
Education and Expertise
Gabryel studied at Estácio, where he completed a degree in Defesa Cibernética from 2019 to 2021. He also holds a degree in Network and System Administration from Universidade Estácio de Sá, which he completed from 2009 to 2012. Additionally, he pursued a Pós-graduação Lato Sensu - MBA in Gestão de Projetos from Estácio, finishing in 2023.
Previous Experience in IT Support
Gabryel has a diverse background in IT support roles. He began his career at HostGator América Latina as an IT Support Assistant Level I and progressed to IT Support Assistant Level III and later to Linux Support Analyst. His previous roles include working as a Network Support Analyst at HP for five years and as a Help Desk technician at Pauta Distribuição e Logística S/A.
Contributions to Team Development
In his current position, Gabryel ensures that the IT support team remains informed about new services, processes, and products through regular updates and training sessions. He provides feedback for improvement based on quality assessments of support agents, fostering a culture of continuous development within the team.