Jed Ryan Mariblanca
About Jed Ryan Mariblanca
Jed Ryan Mariblanca serves as the Product Champion Coordinator at Newfold Digital, where he has worked since 2021. He has a background in computer engineering and extensive experience in product documentation, customer feedback analysis, and project coordination.
Work at Newfold Digital
Jed Ryan Mariblanca has been serving as a Product Champion Coordinator at Newfold Digital since 2021. In this role, he is responsible for maintaining and updating product documentation, help guides, internal knowledge-base, and product specifications. He also gathers and analyzes customer feedback from various channels to identify areas for improvement and communicates these insights to relevant departments. Additionally, he leads the coordination of INHUB projects by collaborating with cross-functional teams, including Project Managers, Developers, Admins, Marketing, and Support.
Previous Employment Experience
Prior to his current position, Mariblanca worked at Newfold Digital as a Technical Trainer from 2015 to 2021. He has also held roles at Talleco, where he served as an Account Services Coordinator from 2012 to 2014 and as a Data Entry Specialist for a brief period in 2012. His experience includes working at Accenture as a Hive Leader - Remote Desktop Support Specialist from 2014 to 2015 and at Convergys as a Technical/Customer Support Specialist from 2011 to 2012.
Education and Expertise
Jed Ryan Mariblanca studied at the University of Cebu, where he earned a Bachelor of Science in Computer Engineering. His studies spanned from 2006 to 2012, providing him with a solid foundation in computer engineering principles. This educational background supports his technical expertise in product management and customer support roles.
Project Coordination and Vendor Management
In his current role, Mariblanca leads the coordination of INHUB projects, which involves working closely with cross-functional teams to ensure successful project execution. He also manages vendor relationships, focusing on supplier licensing and updating channels with new features and challenges. His ability to collaborate effectively with various departments enhances operational efficiency and product development.