Joe Kouba
About Joe Kouba
Joe Kouba serves as the Global Director of Knowledge Management at Newfold, where he leads initiatives to enhance customer experience through AI and Machine Learning technologies. He has been with the company since 2018 and oversees knowledge management for several brands, including HostGator and bluehost.
Work at Newfold Digital
Joe Kouba serves as the Global Director of Knowledge Management at Newfold Digital, a position he has held since 2018. Based in the Tucson, Arizona Area, he oversees knowledge management initiatives across several brands, including HostGator, bluehost, iPage, SiteBuilder.com, and Domain.com. His role involves leading the implementation of AI and Machine Learning technologies aimed at enhancing customer experience and optimizing contact center operations.
Education and Expertise
Joe Kouba studied at the South Dakota School of Mines and Technology. His educational background supports his expertise in knowledge management and technology integration, particularly in the context of customer service and support. He applies his knowledge to drive content strategy and improve operational efficiencies within the organizations he manages.
Background
Joe Kouba has accumulated significant experience in knowledge management over his career. His current role at Newfold Digital marks a six-year tenure, during which he has focused on enhancing customer interactions through strategic content delivery. His work involves utilizing advanced technologies to streamline processes and improve service outcomes.
Achievements
In his capacity as Global Director of Knowledge Management, Joe Kouba has led initiatives that leverage the Coveo platform to provide low friction and relevant content for customer problem-solving. His leadership in implementing AI and Machine Learning technologies has contributed to advancements in customer experience and operational effectiveness across multiple brands.