John Carlo F.
About John Carlo F.
John Carlo F. serves as a Customer Care Team Leader at Newfold Digital, where he has worked since 2014. He has a background in Information Technology from CITE Technical Institute and previously held a position as a Customer Care Specialist at Dreamscape Networks Limited.
Work at Newfold Digital
John Carlo F. has been employed at Newfold Digital as a Customer Care Team Leader since 2014. In this role, he oversees a team of Subject Matter Experts, focusing on addressing technical issues and improving processes. His responsibilities include collaborating with the Incident Management Team to resolve technical problems and outages. He has experience managing customer support across various channels, including Phone, Email, and Chat, ensuring effective service delivery.
Previous Experience at Dreamscape Networks Limited
Before joining Newfold Digital, John Carlo F. worked as a Customer Care Specialist at Dreamscape Networks Limited from 2014 to 2016. During his time in this role, he gained valuable experience in customer service, which contributed to his skills in handling customer inquiries and resolving issues effectively.
Education and Expertise
John Carlo F. studied at CITE Technical Institute, where he earned a degree in Information Technology from 2003 to 2006. This educational background provided him with foundational knowledge and skills in technology, which he applies in his current role in customer care and team leadership.
Team Leadership and Training
In his current position, John Carlo F. plays a significant role in training and supervising team members to enhance customer service delivery. He focuses on creating a work environment that promotes trust, open communication, and teamwork. His leadership approach emphasizes collaboration and continuous improvement within the team.