John Ohlund
About John Ohlund
John Ohlund is a Reporting and Analytics Manager at Newfold Digital, specializing in systems integration and process automation. He has a background in workforce management and customer support, with experience at various companies including JPMorgan Chase & Co., Uber, and the United States Postal Service.
Work at Newfold Digital
John Ohlund currently serves as the Reporting and Analytics Manager at Newfold Digital, a position he has held since 2021. In this role, he is responsible for overseeing reporting and analytics functions, leveraging his expertise in data visualization and executive reporting. Prior to this position, he worked as a Workforce Management Analyst at Newfold Digital from 2019 to 2021, where he focused on optimizing workforce strategies and improving operational efficiency.
Previous Experience in Workforce Management
John Ohlund has extensive experience in workforce management, having worked at several notable organizations. He was employed at Uber from 2017 to 2019, where he contributed to workforce planning initiatives. Before that, he worked at JPMorgan Chase & Co. from 2013 to 2017, focusing on workforce management in the Phoenix, Arizona area. His career began at the United States Postal Service, where he served as a Mail Carrier and Supervisor from 2006 to 2012.
Education and Expertise
John Ohlund holds a Bachelor of Science degree in Computer Information Technology from Southern New Hampshire University. He also earned an Associate of Science degree in Computer Programming from Mesa Community College. His educational background complements his expertise in systems integration and process automation, utilizing tools such as PostgreSQL and Snowflake. He is proficient in workforce management tools like Genesys, Verint, and Avaya CMS.
Skills in Data Visualization and Reporting
John Ohlund is skilled in data visualization and reporting, utilizing platforms such as Google Data Studio and Tableau. His ability to transform complex data into actionable insights supports effective decision-making processes. He has a strong foundation in customer support omnichannel planning and formation, which enhances his capability to optimize customer service operations.
Project Management and Team Performance
In addition to his technical skills, John Ohlund possesses strong project management and recruiting skills. He focuses on enhancing team performance and efficiency through effective management practices. His experience across various roles has equipped him with the ability to lead teams and drive projects to successful completion.