Jordan Gray
About Jordan Gray
Jordan Gray serves as the Senior Manager of Customer Support at Newfold Digital, a position he has held since 2020. He has a background in technical support and management, with previous roles at Web.com and a solid educational foundation in engineering and information technology.
Work at Newfold Digital
Jordan Gray has been employed at Newfold Digital since 2020, serving as the Senior Manager of Customer Support. In this role, Jordan oversees customer support operations, ensuring that clients receive effective assistance and solutions. The position involves managing a team and implementing strategies to enhance customer satisfaction and support efficiency.
Previous Experience at Web.com
Prior to joining Newfold Digital, Jordan Gray worked at Web.com for a total of seven years. Initially, Jordan served as a Technical Support Supervisor from 2013 to 2018, where responsibilities included supervising technical support staff and addressing customer inquiries. Following this role, Jordan advanced to the position of Manager from 2018 to 2020, overseeing broader operational aspects within the company.
Education and Expertise
Jordan Gray has a solid educational background in technology and engineering. Jordan studied Electrical and Electronics Engineering at Nova Scotia Community College from 2004 to 2006. Additionally, Jordan pursued Information Technology at Eastern College from 2007 to 2009. This educational foundation supports Jordan's expertise in technical support and customer service management.
High School Education
Jordan Gray completed high school at Yarmouth Consolidated Memorial High School, graduating between 2001 and 2004. This foundational education provided the groundwork for Jordan's subsequent studies in engineering and technology.