Laurie Sheerin
About Laurie Sheerin
Laurie Sheerin serves as the Senior Director of Contact Center Technologies at Newfold Digital, where she has worked since 2023. With extensive experience in product management and enterprise systems, she specializes in cloud contact center platforms and integrating customer insights into product development.
Work at Newfold Digital
Laurie Sheerin currently serves as the Senior Director of Contact Center Technologies at Newfold Digital, a position she has held since 2023. In this role, she focuses on the integration of advanced contact center technologies to enhance customer interactions. Additionally, she has been working as the Director of Enterprise Business Systems Architecture at Newfold Digital since 2020, where she has contributed to the development of robust business systems.
Previous Experience at EBSCO Industries, Inc.
Laurie Sheerin worked at EBSCO Industries, Inc. in various capacities. She served as the Director of Product Management from 2012 to 2014, where she managed product development initiatives. Later, she held the position of Product Platform Management Org, Business Systems from 2019 to 2020. Additionally, she was a CRM Consultant from 2014 to 2019, focusing on customer relationship management solutions.
Career Background in Technology and Management
Laurie has extensive experience in the technology sector, having worked at Verizon as the Director of the Year 2000 Program from 1997 to 2000 and as the Associate Director of Internet Technology from 2000 to 2006. She also held roles at SuperMedia LLC, including Outsourcing Delivery Manager and Sr. Group Manager for Internet Services, where she managed IT outsourcing delivery from 2006 to 2012.
Education and Expertise
Laurie Sheerin holds a Bachelor of Business Administration (BBA) in Accounting from the University of Massachusetts Amherst, where she studied from 1979 to 1983. She also earned a Master of Science in Management and Technology from the Questrom School of Business at Boston University, completing her studies from 1988 to 1994. She is recognized for her expertise in managing complex data integrations and has six Salesforce certifications.
Achievements in Digital Transformation
Laurie is known for driving digital transformation projects that focus on customer relationship management, digital marketing, and customer experience. She specializes in cloud contact center platforms and omni-channel support systems, and has extensive experience supporting enterprise AI, NLP, and ML platforms, including Genesys Cloud, Pega, and Salesforce.